eBikes

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Frequently Asked Questions

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Does the ebike require assembly?
Your eBike will arrive mostly assembled. You can watch a video demonstrating the assembly process here. We also offer an assembly service for an additional cost across select locations. You can learn more about our assembly services here.
How fast does the ebike go?
Our eBikes have a top speed of 20 MPH without pedaling. Our eBikes will operate as any traditional bike does, and you can move as quickly as you can pedal! Once you exceed 20 MPH, the pedal-assist motor will not engage further. Keep in mind that our eBikes can be pedaled just like a traditional bike, but may require some additional effort as they are heavier than a traditional bike.
What is the warranty?

Our award-winning support team comes with over 100 years of experience in keeping families rolling. Your eBike has a built-in one year warranty, which warrants the following to be free of defects in materials and/or workmanship during the Warranty Period: lithium-ion battery, frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. You can find the full warranty policy here.

What are some tips for riding safely?
You can find our guide to safe riding here.
What are the legal regulations for using an electric bike?
Our award-winning support team comes with over 100 years of experience in keeping families rolling. Your eBike has a built-in one year warranty, which warrants the following to be free of defects in materials and/or workmanship during the Warranty Period: lithium-ion battery, frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. You can find the full warranty policy here.
Which bike is best for me? What are the differences between the long tail and mid tail?
We want to help find the perfect eBike for your needs! We offer two different eBike models: The M880 mid tail model can carry cargo and up to one rider at the back of the bike, while the long tail model will have additional space for kid & cargo hauling at the back of the bike, as well as an optional second battery. You can find detailed information comparing the two models here. Keep in mind that we also offer a 15-Day Free Trial, to make sure the eBike you choose is right for you. You can find details regarding the 15-Day Free Trial here. You can also contact our award-winning support team at (800)621-7613 or email us at customerservice@radioflyer.com for additional assistance in deciding on the best model.
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Phone: 1-800-621-7613 or +1-773-797-9125 Mail: 6515 W Grand Ave | Chicago, IL | 60707Located Internationally?

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