Frequently Asked Questions
Product Care
Can I clean my Product?
Cleaning depends on the type of product you own. The following are some cleaning suggestions. Please note, Radio Flyer does not recommend one cleaning product over another.
Steel & Wood Products: Clean with hot water and a mild detergent using a soft cloth, rinse with clean water and dry thoroughly. To protect the steel portion, we recommend that you apply liquid car wax and buff it out once it is dried.
Plastic Products: Clean with hot water and a mild detergent using a soft-bristled brush, rinse with clean water, and dry any metal parts thoroughly.
Wood Products: Clean with hot water and a mild detergent using a soft cloth, wipe down with clean water and dry thoroughly.
Folding Wagons: Wipe clean with a towel.
Steel & Wood Products: Clean with hot water and a mild detergent using a soft cloth, rinse with clean water and dry thoroughly. To protect the steel portion, we recommend that you apply liquid car wax and buff it out once it is dried.
Plastic Products: Clean with hot water and a mild detergent using a soft-bristled brush, rinse with clean water, and dry any metal parts thoroughly.
Wood Products: Clean with hot water and a mild detergent using a soft cloth, wipe down with clean water and dry thoroughly.
Folding Wagons: Wipe clean with a towel.
How do I wash my electric ride-on animal?
Please note, Radio Flyer does not recommend one cleaning product over another. For your electric ride-on animal, we recommend wiping clean with a towel. We do not recommend removing the plush fabric from the product.
Will the weather affect my product/How should I store my product/Can I leave my product outside?
We do not recommend storing your products outside as the weather can affect the durability of any product. We recommend the following:
Steel & Wood Products: Store in a protected area away from humidity, rain, and snow. If the product gets wet, make sure to dry thoroughly. For winter storage, coat the metal parts with liquid car wax to prevent moisture from damaging the parts.
Plastic Products: Store away from long-term and/or direct sunlight as this may cause some color fading. The product should also be stored in an area that is cooler, as long-term heat exposure can warp, deform, and degrade the molded plastic
Battery Operated Vehicles: Do not use the product in wet conditions. Water or moisture can damage electronic components and limit product function. Store in a protected, shaded area away from rain and snow, preferably indoors. Direct sunlight can cause the plastic surface’s color to fade. For best product performance and battery life longevity, store the product in a dry location between 35°F (2°C) and 77°F (25°C). The charger should be kept dry and is to only be used in dry locations. Charge the product’s battery once a month, even when not used. Failure to charge during long-term storage will negatively impact the capacity of the battery.
Folding Wagons: Store in a protected area away from humidity, rain, and snow. If the product gets wet, make sure to dry thoroughly. For winter storage, coat the metal parts with liquid car wax to prevent moisture from damaging the parts.
Steel & Wood Products: Store in a protected area away from humidity, rain, and snow. If the product gets wet, make sure to dry thoroughly. For winter storage, coat the metal parts with liquid car wax to prevent moisture from damaging the parts.
Plastic Products: Store away from long-term and/or direct sunlight as this may cause some color fading. The product should also be stored in an area that is cooler, as long-term heat exposure can warp, deform, and degrade the molded plastic
Battery Operated Vehicles: Do not use the product in wet conditions. Water or moisture can damage electronic components and limit product function. Store in a protected, shaded area away from rain and snow, preferably indoors. Direct sunlight can cause the plastic surface’s color to fade. For best product performance and battery life longevity, store the product in a dry location between 35°F (2°C) and 77°F (25°C). The charger should be kept dry and is to only be used in dry locations. Charge the product’s battery once a month, even when not used. Failure to charge during long-term storage will negatively impact the capacity of the battery.
Folding Wagons: Store in a protected area away from humidity, rain, and snow. If the product gets wet, make sure to dry thoroughly. For winter storage, coat the metal parts with liquid car wax to prevent moisture from damaging the parts.
How do I wash my seat pads?
To clean the seat pads, without damaging them, we recommend wiping them down with a towel.
What if my product gets wet?
We recommend drying off your product immediately to avoid rust on metal components and hardware.
How do I wash the Soft, Rock and Bounce Pony fabric cover?
To clean the soft, rock and bounce pony fabric covers, we recommend placing them in a pillow case prior to putting them in the washer. Machine wash cold and line dry to avoid fraying.
Where can I donate used Radio Flyer toys?
You can give new life to used toys by donating them for resale to charity thrift stores or by donating them to local shelters, hospitals, preschools, nurseries, or church charities. Check locally for more options.
Can I get my Electric Vehicle serviced?
Check out our Service Centers here!