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Help That Keeps You Flying: An Overview of Our Service Resources

Help That Keeps You Flying: An Overview of Our Service Resources

Jenny Moore |

Flyer™ is your favorite set of wheels reimagined brought to you by the beloved Radio Flyer® brand. When you’re ready to fly, how will you get the help you need with your Flyer™ product? We’ve got that covered.

Our award-winning service team is committed to providing you with world class support, right from Chicago. From mobile mechanics to 24/7 online service resources, our team is ready to make loving your new eBike or eScooter a breeze. Read on to learn more about the support & services we offer to help keep you flying.


Easy eBike Assembly

Assembling your new eBike should be easy. Whether you’re exploring the city on your new Flyer™ M880  or toting kids & cargo to the little league game on the longtail Flyer™ L885, we’re here to help pick the assembly option to get you riding.

Our eBikes ship nearly fully assembled but will require a few final assembly steps to ensure fit and safety before hitting the road. Easily assemble at home with our step-by-step instructions and assembly videos, ship to a local bike store for professional assembly and pick-up, or select our white glove service through Velofix and have the bike assembled and delivered to your home. Learn more about assembly & delivery options.


Mobile Service

We know that life keeps you busy. To help you spend more time doing the things you love, like riding your electric bike, let a certified mobile mechanic come to you and keep you flying.

Through our Mobile Service option with Velofix, we offer eBike maintenance to riders in select areas, bringing the service directly to your home. Our knowledgeable expert eBike mechanics can also provide a variety of services, including tune-ups, adjustments, and mechanical repairs.


Expert Support

Our award-winning support team comes with over 100 years of experience in keeping families rolling. We consistently collaborate with our Product Development team to stay up-to-date and provide feedback from our consumers to inform designs. Our knowledgeable Customer Support representatives are based out of our Chicago, Illinois headquarters, and each member of our team completes hands-on technical product training to provide you with the necessary expertise for fast & friendly help.

Our team is committed to delivering world-class service at any stage of your experience. From the initial purchase through years of use, we’ll keep you riding. Fast and friendly help from our representatives is available Monday-Friday from 8 am to 5 pm CST.


24/7 Online Service Resources

Our team is passionate about making your eBike & eScooter riding experience a breeze. Our online help center is available anytime to answer all of your frequently asked questions, provide troubleshooting guidance, and walk you through step by step at-home repairs & maintenance. Our team is adding new resources regularly to make sure you have what you need at your fingertips. Check out our online service center for more info.


Ready to fly? Learn more about Flyer™ eBikes and eScooters and preorder yours today.

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